Digital Marketing

Using Live Chat Apps to Make Sales and Generate Leads

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Using Live Chat Apps to Make Sales and Generate Leads
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A website equipped with live chat features is a precious sales tool. Business owners spend lots of money on website designers and digital marketing. What they often overlook is implementing a live chat system on their website.

With just a few lines of code placed in the back-end of a company website, business owners and their employees can start communicating directly with their website visitors in real-time. By implementing live chat features, business owners can transform their website into an interactive sales machine instead of a simple placeholder for basic business information.

Ask and answer common presale questions. As a business owner overseeing lots of processes and people, it can be refreshing to have a friendly dialogue with potential customers that are browsing your website. You have the opportunity to turn potential customers browsing your website into active, loyal customers.

You can explain how your product or service will solve their problem, and you can get extremely valuable honest feedback on your business. Customers will have no problem telling you that your prices are too high compared to competitors. Customers will also have no problem describing any problems they see with your product or service. This gives you a great opportunity to address any issues, adapt your approach based on the context, and still make the sale. You would never get the opportunity to receive this kind of feedback if potential customers just browsed your website for a few minutes and then left dissatisfied for whatever reason. The potential sale would be gone forever. It is easy to see that using live chat apps can lead to increased conversions.

Businesses can offer special one-time-only deals and discounts to visitors they think are ready to buy but just need a little more incentive. Discounted sales are better than no sales. Offering special deals and discounts to first-time customers helps businesses develop a great reputation. Businesses with great reputations get talked about by customers online. People talking about how good your customer support is online will help more people feel confident in buying what you’re offering. When more people feel confident in your company, you make more sales.

Business owners and employees can have conversations with website visitors wherever they are located. All they need is a cellphone with an internet connection to build business relationships using live chat apps. These live chat apps will send mobile alerts whenever someone is active on certain pages of your website. You can then take the opportunity to engage these potential customers anytime, anywhere.

Another huge benefit of using live chat on your website is that the live chat app will provide transcripts of all the chat conversations. This kind of transcript data is useful for referencing customer feedback. Using this customer feedback, business owners can build a more efficient sales funnel that is highly-receptive to their audience’s needs.

Business owners can make their sales process more efficient and even save money on sales and customer service when using a live chat app on their website. Full-time salespeople and customer service employees can cost businesses a lot of money. Even the best salesperson or customer service agent can only engage with so many customers at once.

With live chat apps, one employee can simultaneously talk to lots of people. Employees don’t have to handle customer service issues one at a time; they can handle several sales chats at once. Businesses can streamline their sales process by instantly routing customer questions to the appropriate employees in different departments. These employees can then start chatting right away and assisting customers.

Another nice thing about using live chat apps is that you can send different messages to customers based on what they are doing on your website. If a customer has been browsing your ‘Help’ page for a few minutes, your customer service agents can send a message offering assistance. If a customer has been browsing your ‘Prices’ page for a few minutes, your sales agent can send them a message offering them a first-time discount.

Live chat apps provide many sales owners with previously-unavailable direct sales opportunities. Websites can become one of the most effective sales tools for a business. However, many companies still believe that simply showing some basic company and product information is enough to get potential customers to initiate a conversation.

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SEO

How to Get the Most out of Your Web Site

Tom

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Discussing website project

The old adage “if you build it, they will come” at one time applied to web sites right up until the internet bubble shattered into a million soapy shards.

Nowadays if the web site is used as a marketing tool (electronic brochure) and the objective of your web site is to produce sales, the site has to be different and stand out from other web sites – something that no one else has thought of and has brought to the web.

That’s a very tough thing to do and will usually take a lot of hard work and maybe a venture capitalist or two to help with the development costs of your latest and greatest widget.

In today’s economy, the homeless are richer than most banks so to find a venture capitalist that will sink money into the web you better have more than just a what-if, if you build it, they will come (IYBI-TWC) rhetoric.

A service is tougher to sell to a customer because it isn’t a thing.

A customer can’t touch it or control it.

Service is not objective but subjective.

A customer can’t have a free trial download of service to test it out.

So how should the executive protection/security industry sell a service on the web and do it at a reasonable cost?

As an example, let’s take a look at two industry web sites.

The first Company, Company A, has a web site that contains high-end graphics; fancy action shots, and in there is a list of services that they provide and contact information.

Company A web site cost to build was $10,000.

The second Company, Company B, has low-end graphics – simple design, no fancy action shots, list of services with prices, and contact information.

Company B web site cost to build was $2,000.

Now which industry web site is getting more out of their web site?

One would naturally think the fancy, high-end brochure on the web, right?

But that is not necessarily the case.

The Company A web site is three years old and has the exact same content as day one.

Same services, same content information, same old, same old.

The Company has applied the IYBI-TWC principle.

Yes, it does get potential clients to use their services; but most of their clients have always used this industry service company for x amount of years, so why change.

Don’t get me wrong, this Company is making money, but the same money, from the same clients.

Same eyes are looking at the site, same eyes buying the services.

I call this approach the even keel – just hums along thinking everything is going great – but watch out for those icebergs.

Company B’s web site is also three years old; however, the Company is always updating the site with new services, new schedules maybe a couple of articles related to client feedback or the services they provide.

In other words, the Company is being proactive by managing their web site – keeping it fresh with new content.

This does bring to the web site fresh eyes, and maybe new clients.

But there is something else this Company is doing – looking over the web site statistics.

Web statistics sound like a college math course, but in reality, most Web Hosting Companies make it really easy for you.

Company B is getting the following information from visitors to their web site:

• What pages visitors look at and how often
• How often visitors stay on a page
• What time a day most visitors come to the site
• What web site referred their web site
• What search keywords led visitors to their site
• What country or state visitors are from
• Visitor ISP’s – military, government, education, commercial

Most of the information is standard, and the hosting provider puts the data into a nice bar and circle graphs.

So how does Company B make stats work for them? Let me give you a few practical examples.

Search Keywords

Search keywords are keywords that visitors have typed into Google, MSN, Yahoo, etc. and clicked a search result that led to the Company B web site.

For example, Joe the Plumber is looking for a defensive driving course for his teenage son, so he typed in Defensive Driving; Company B comes up in the search results. Joe, the Plumber, clicks the Company Blink and visits the site.

The upside for using this data is that Company B uses these keyword results to introduce new services and new content so that these visitors will purchase these services rather than continuing their search elsewhere.

Now you wouldn’t want to do too many new services as that wouldn’t be financially prudent, but even posting new information such as links to articles or writing your own is doing two things – keeping visitors on your site and potentially getting new clients.

Visitor ISP’s

This bit of data tells the Company what ISP’s people are using while visiting the site. Some are the usual suspects – Cox, Time Warner, Verizon, but a few might stand out like an ISP that ends with ‘.mil.’ or ‘.gov.’

Let’s put this to work for Company B.

In checking the web statistics for December, Company B notices several visits from an ISP named bragg.army.mil.

At the weekly Company B meeting, the web statistics are reviewed with staff.

A staff member knows someone over in Fort Bragg who does some training.

She places the call and gets Company B and Fort Bragg talking about some of their services.

Fort Bragg says they have gone with Company A for several years and are satisfied with their services, but are interested in what Company B can do for them.

Now in this hypothetical situation Company, A’s even-keel approach could be steering right into an iceberg, and Company B could be starting a long term partnership with Fort Bragg.

Some visitor ISP could be commercial like Raytheon, Fidelity or Starbucks.

Large companies like these run their own ISP’s and could also provide potential leads for clients.

One word on Starbucks though, they rent out their ISP at local coffee shops, so if you see Starbucks in your Visitor ISP data, it most likely means someone logged into the Starbucks ISP and visited your site.

Referrals

Web referrals work like this: Company B posted an article related to their services but also gave good practical advice; another company, abc.com, put a link to Company B’s article on their web site.

The web statistics will show a referral from abc.com.

These statistics are also a good aide in garnering new eyes and potential new clients.

It also does something else – networking and potentially supplemental income.

Now that Company B knows that abc.com posts articles a dialogue has begun.

Company B and abc.com now post articles and shared services on each other’s web sites.

Things are going well between them; they are talking about putting referral finder’s fees for the referral traffic.

A Thing about Hits

All Company B activities are going on while Company A sits and waits for the phone to ring or the email to ping.

Company A has web statistics available, but they don’t think the data is important – except for hits.

They have a counter on their home page for all to see. One hundred twenty-nine thousand five hundred eighty-two hits – looks and sounds quite impressive.

But hits can be deceiving.

Technically speaking, a hit is a call to the server where the file is hosted and presents that file on the browser.

So what does that mean?

Let’s say there are 15 images on Company A’s web site home page if one visitor clicks on the home page, that produces 16 hits – 15 for the image files, and 1 for the page itself.

Now the counter will go up only one notch, but the web stats hit data for Company A will add sixteen.

Let’s say that one visitor clicked on the home page ten times; the counter goes up to ten – the hit data goes up to 160.

Company A thinks several different visitors went to their site when it actually was only one person.

So when you look at hits as a gauge on how your web site is doing – bigger isn’t always better.

Search Engine Optimization

Do a Google search for what your company is selling.

Chances are there will be millions of results.

You find company A’s web site ranked 20th and on the second page and Company B’s website ranked 2nd on the first page of results.

How can Company A improve its ranking?

SEO is the use of various techniques to improve a web site’s ranking in the search engines and thus attract more visitors.

Some of these techniques are free and help a great deal and some techniques you can pay for.

The free techniques are usually slower to move up your web site in rank but in my opinion, are longer-term results.

Here are a few free optimizations that you can do:

Go to Google.Com and do a search for Google site submission.

Enter your site and a one-sentence description of the site.

Do the same to other search engines like Yahoo, Bing, etc.
Whether you have designed a website for yourself or hired someone to develop it, there must be Meta tags for a description and keywords for each page.

I would also recommend that each title on a page represent what is on that page.

Sign up for Google’s Webmasters Tools.

Google has fantastic tools at you or your developer’s disposal such as what keywords searchers are using to get to your site, who is visiting what pages, setting up a site map, a robots.txt file to name a few, all of which will bring your website up and rank.

Sign up for Google analytics.

In addition to the webmaster tools, Google has specific tools to analyze your web site. Keywords, visitors, referrals, bounce rate, how long visitors are staying on your site, how many from what country, etc.

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Search engine marketing

How to become a Youtube Entrepreneur

Tom

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Couple blogger vlogger and online influencer

YouTube is a video-sharing website, but in modern day – we might as well consider it a social networking site.

YouTube is more than sharing videos – it’s a community of people to freelance, discuss politics and such, laugh, and do an assembly of things.

The evolution of social networking has gone beyond matching you with people of similar interests, backgrounds, and establishing social relations.

It has launched the best entrepreneurs and businesses out there, and YouTube happens to be right on the list for this kind of success.

So, what’s the product? How does “PewDiePie” (one of YouTube’s top money-making entrepreneurs) get 4 million dollars a year?

It’s simple.

Their product is their personality and their passion, because they’re simply down-to-earth, relatable for most people, and provide a source of entertainment or knowledge for their audience.

Furthermore, many of those making big bucks off of YouTube have established something unique.

How many people are filming cat and dog videos, or now – cute babies?

It’s true that the top subscribed channels on YouTube include a surge of ordinary gamers, yet each of those gamers happens to publicize a unique personality.

PewDiePie, yes – he’s’ a gamer, but he doesn’t just film himself doing video games, of course; the 4 million dollars is a courtesy to his rich personality and hilarious side-comments and videos.

So, what’s your niche? Is it baking? Doing makeup? Doing pranks?

Each of these types of entertainment and sources of knowledge I’ve mentioned has tons of videos on YouTube already.

So, beyond finding out your talent – establish your audience.

Is it the stay at home mom or a teenager?

A combination of things also proves to be helpful – like showing off your baking skills while in the kitchen with your hilarious partner.

People want something they haven’t quite seen before or something that distinguishes from the crowd.

Perhaps this is a bit cliché, but it’s absolutely true. It’s about finding out what makes YOU special or different.

How am I different from all the other people playing video games or giving a tutorial on how to do makeup?

It’s about showing the world the specialty in you as a person.

That being said – anybody can be the next top entrepreneur on YouTube or another million-dollar maker.

Social networking sites, such as YouTube allow you to take advantage of resources and do so.

So, it’s basically your uniqueness, talent, and establishing your audience. Maybe you won’t be the next “PewDiePie” or so, but have fun in the process.

After all, that’s what social media sites like these are about.

They’re about growing, enriching, and encouraging relationships, businesses and people like yourself.

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SEO

What is Technical SEO?

Tom

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young businesswoman pointing at white blackboard and explain a project to her colleagues

Technical SEO is a term for improving a website’s technical aspects to rank better in search engine results.

With technical SEO, it is possible to make web pages easier for search engines to crawl and read.

Google’s objective, and the objective of search engines in general, is to give search engine users the best possible experience.

The best user experience refers to things like the relevance of the results, but it also includes technical factors such as:

Page Load Speed

One of the features that Google considers an important element in a web page is loading speed.

Users want web pages to open quickly.

According to Google, the likelihood of visitors leaving a website increases along with the page load time.

The bounce probability goes up by 32 percent as the page load time goes from 1 to 3 seconds, according to Google (https://www.thinkwithgoogle.com/marketing-strategies/app-and-mobile/mobile-page-speed-new-industry-benchmarks/).

Google believes that websites that open slowly provide a sub-optimal user experience and will penalize that site with a lower ranking.

That website’s faster competitors will be ranked higher.

Secure

Google has announced that they want HTTPS everywhere.

The HTTPS at the start of the URL (as opposed to simply HTTP) indicates that the website uses a technology called Secure Sockets Layer (SSL).

SSL creates an encrypted connection between the web server and the visitors’ browsers.

The encrypted link ensures that the data sent over it cannot be intercepted.

No Duplicates

Having the same content on multiple pages of a website can confuse search engines.

The result of that confusion is that all of the duplicate pages get low rankings.

The solution will be to indicate which of these pages should be seen as the canonical URL.

Responsive

A responsive website design is one that allows the content on a website to be read on any device.

In other words, the website will be just as usable on a mobile device as it is on a PC.

Google considers responsiveness a key signal for ranking, especially since more of its users are gravitating towards mobile devices.

XML Sitemap

XML sitemaps help search engines to figure a website out as they crawl it.

It tells them where to find each page, the last time that page was modified, and how often it gets updated.

These are just a few basic aspects of technical SEO.

The technical SEO field covers all the areas wherein a website must conform to search engine requirements.

Not only will meeting the requirements help with a website’s ranking, but it will also provide a better user experience.

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